Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@stunningvapes.co.uk . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@stunningvapes.co.uk .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. These include products that have been opened or used where applicable, personalised or specially ordered products, and items that cannot be resold for hygiene or safety reasons.
We also do not accept returns for items that have been damaged after delivery through misuse, improper storage, or failure to follow the product instructions.
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@stunningvapes.co.uk .
Shipping returns
To return your product, please contact us first using the email address below. We will provide you with the appropriate return instructions.
Customers are responsible for following the return instructions provided by us. Please do not send an item back without first contacting us.
Contact us
If you have any questions about our Refund and Returns Policy, please contact us at:
Stunning Vapes
United Kingdom